Services
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Service Solutions
We’re committed to helping you drive performance and usability by keeping your equipment and software sustainable. Turn to APICALMED service team for technical support and remote problem resolution directly from senior service experts.
Health Informatics
Today, the medical industry is no longer an island of information. Data connectivity has become more...
- Risk control procedures throughout the product life cycle to ensure that network security risks are correctly identified and prevented during equipment design, production and clinical use
- Program interactivity designed in strict compliance with IHE standards, supporting information integration based on standard message formats such as HL7, DICOM and GDT
Technical Support
With our localized service network, we are dedicated to keep closer to the customer and work together as a high-performance system.
- Professional Service Staff
- Service Case Recording & Tracing System
- Quick Spare Parts Dispatching
- Remote & On-Site Technical Support
- 24-hour Response
Training
APICALMED provide a professional, flexible, comprehensive training system for our customer.
- Headquarters Training, get a chance to first-hand information of our product in the Headquarter.
- Subsidiary Company Training, visit the nearest subsidiary company for training at their convenience.
- On-site Training, offer a face-to-face training to the customer around the world.
- Remote Training, easily attend the training via Internet.
Warranty
APICALMED provides a comprehensive warranty system for the customers.
- The warranty period begins on the date of products shipped to Customers. If Customers promptly notify Apicalmed of Customer’s Warranty Claim hereunder, Apicalmed will adjust, repair or replace (with new or exchanged replacement parts) the Apicalmed’s products. In addition, Apicalmed will still provide a 6-month-warranty for the repaired parts.
- The warranty extension policy allows our customer to extend the standard warranty for an additional period, it shall be purchased in conjunction with the main units of Products initially from Apicalmed. Extended warranty begins on the date the standard warranty expires.
- Apicalmed will provide spare parts and support for the products for not less than 5 years from Apicalmed’s delivery to distributor.
Vulnerability
Apicalmed's warranties and obligations will not extend to the event of
- Defects caused by use with non-Edan-certificated accessories
- Misuse or abuse of the Product
- Man-caused defects
- Defects caused by normal wear and tear or deterioration of the Product
- Defects caused by operating the Edan Product not in accordance with Edan’s published user manual/quick reference card
- Defects caused by unauthorized hardware or software modification
- Any serial number has been removed or defaced from the Edan Product
- Installation, repair or alteration of the Product by persons not authorized by Edan (Distributor’s biomedical engineering staff will be deemed authorized personnel to repair a Product upon successful completion of Edan technical training for the Product)
- Defects caused or contributed to by a product, software or part not originating from Edan
Product Security/Cybersecurity Updates
Committed to proactively addressing the security concerns of our customers
- Information that resolves the issue
- Information on how to obtain a software solution that will resolve the issue
- Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
- Information that identifies the issue as being resolved by upgrading to anewer release of the supported product
- Notice that the issue has been identified as a hardware equipment issue Information that isolates issue toa third-party product.
